I learned the hard way. Today, which is Friday, should have been long past the anticipated mayhem and pandemonium of the first day of the Oprah's KFC offer.
Behind the scenes, I've been busy the past few days. Working to make sure I met several deadlines. I finished everything on time and planned to go food shopping afterwards. I try not to shop when I'm hungry, so I will usually eat at home first.
But luckily, I had saved my KFC coupon. So I didn't eat first and planned to swing by KFC on my way home and take the food to go. Then I could unpack my groceries and try some of their new grilled chicken. I was really hungry by the time that I arrived at KFC and was looking forward to my meal. Did I say that I was hungry?
Okay. So I finish my grocery shopping, drive a little out of my way through traffic to get there. But it's okay, because they're going to feed me for free. Right? Wrong!!!
I waited in line for about ten minutes in the little cramped KFC on Hancock Street in Quincy. All the while smelling the food and mistakenly thinking they are going to give me some. There is food there and I can see it. They are giving it to people in front of me. It was almost my turn at the register when the man at the counter announced that the coupons weren't being accepted anymore. Anyone with a coupon would have to fill out a rain check form with their name and address and a coupon would be mailed to them. WTF!!?? They have got to be kidding!! Why should anyone have to give their personal information.
When they partnered up with Oprah, they should have anticipated huge numbers. They should have been ready. None of this should have surprised them. What kind of bait and switch is this? I don't want them to have my name and address. I just wanted some free grilled chicken, a biscuit, and two sides. End of relationship unless I chose to go there again to buy something else. Right now I have a really bad taste in my mouth when it comes to KFC.
I read that the competing chicken chain El Pollo Loco is taking advantage of this KFC PR nightmare. Good for them. And they take competitor coupons. Okay, end of my chicken rant.
*Updated 10/26/09* I just read an article stating that KFC is trying the free grilled chicken giveaway again. Maybe it will turn out better today, but I don't plan on going.
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