Better Taste - A Follow-Up Post

About a month ago, I wrote a post about my experience with my friends at the Elephant & Castle Pub & Restaurant. Read post here.

I appreciated reading so many nice comments and hearing people's experiences. Universal Hub picked it up, so many people read it. Most of you who commented urged me to contact management by writing or calling the restaurant. I said that I preferred them to contact me if they were serious.

Last night I happened to find some new comments on some old posts and one of them was from the General Manager at E&C. Below is her comment.

"My name is Mary Martin and I am the General Manger of the Elephant and Castle. I have become aware of the situation and would like to address the comments of this blog. At our pub, we strive to provide excellent service to our guests, and of course are concerned anytime a guest has a less than satisfactory experience. When this does happen, I seek to address the issue and make sure that I have improved the situation with the guest.

I would also like to address the comments where the guest percieved that the service was based in discrimination. I would like to assure you that at the Elephant & Castle diversity is a key component of our culture both with our guests, as well as is reflected in our employee group. Here at our Pub, we employ people from all races and ethnic origins, including several African Americans. I would like to invite the guest who placed the original post to contact me, so that I can extend my apologies and try to amend the situation."

I'm not sure how Mary found the post, but I'm glad that she saw it. I called her today and she apologized and has offered a complimentary meal for me and my friends. I told her that I would talk to my friends and we would decide if we would go. I'm not sure. However, I do appreciate her apology and making the effort. She assured me that this type of treatment would not happen to anyone again.